Terms and Conditions Public

  • The prices of all items in these pages include VAT (value added tax) at the rate of 16%

  • In Spain and other European Community countries, orders are sent by courier or urgent postal package services. Payment should be made by bank transfer to our account.

  • Postage and packing are free for retail orders of more than 300.00€ in the Spanish Peninsula. For orders of less than 300.00€, transport costs are payable by the customer. We can offer the possibility of payment "cash on delivery" for a small supplement.

  • For other countries, the Canary and Balearic Islands, please ask us for information on transport services and costs.

  • For retail order, we have to ask you to allows us 2/3 weeks from the order date to prepare your pieces, and a little more time during the 2 months before Christmas (Please don't forget that our angels and nativities are hand made and painted to order!)

  • All our work is guaranteed. In the case of breakage or other defects, the customer must notify Alas y Cia. immediately on receipt of the merchandise, and always within 15 days (the notification may be by email). The broken or damaged item must be returned to us in the same state in which it was received within 30 days. In this event, we will send a replacement as quickly as possible.

  • We will ensure that the colores of the figures are the same as those seen on the Web page, however, we cannot assume responsibility for colour changes resulting from the quality of impression of the client's computer or printer.
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Alas y Cia - Granada - Authentic Spanish artesanal angels, cherubs and nativities
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